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Logistics
2018 — 2019

Website and CRM for booking and managing warehouses

Olimp is a digital service that helps carriers find and book on-demand warehousing across 2,000 locations in the US, Canada, and Mexico.

mobile app
website
Business challenge

Building the first online booking for carriers

The founders came up with the idea of Olimp when they faced difficulties as a truck company: when rejected at delivery, drivers would spend hours trying to find and book a suitable warehouse location on the Internet.
Warehouses also felt the lack of a digital solution: they didn’t have a platform, other than the Internet search, where they could promote their services, connect with carriers, or monitor their workflow.
Olimp realized that the industry needed a digital service, and contacted HeyInnovations to develop it.
9 months
To launch the website from scratch
30%
Carbon emission decrease thanks to the service
2,000
Registered warehouses

Key tasks

Get the super app to market in just 4.5 months.
Come up with catchy design concepts.
Develop an MVP and API documentation from scratch.
Pick user-relevant lifestyle services and integrate them into the super app as mini-apps.
Unite the ancillary mini-apps with the financial core to provide a seamless user experience.
Desktop and mobile

Adaptive web design for easy access from all devices

Olimp were deciding between a mobile app and a website. They wanted to start with the safest option and launch fast.
We suggested an adaptive website. It works on desktop and has an adapted version to fit mobile devices. It meant that Olimp could target maximum users regardless of the device they used.

Designed registration forms in compliance with laws and regulations

Olimp aimed to build a safe network of carriers and warehouses complying with local and federal regulations. That’s why we created separate registration forms with different features depending on the client type.
Olimp for carriers
Olimp asks carriers to submit their DOT numbers to admit only licensed drivers that can transport goods safely.
Olimp for warehouses
Warehouse managers specify capacity, address, services and pricing. Olimp verifies the information and lists the location.

Warehouse search
to help drivers find relevant services

Oftentimes, drivers need specific services: cross-docking, transloading, pallet reworks, or freezers. To help drivers find the right warehouses faster, we placed these parameters on one search page.
Olimp displays total prices with the search results. Such transparency builds trust and helps attract more users to the service.
Specifying location and special parameters

Drivers indicate their location either manually or using the inbuilt geolocation services. In the same form, they specify the number of pallets, duration of stay, and required services.

Viewing search results

Olimp searches for the warehouses with the given parameters and returns a list of options to choose from.

Clear operations for better user experience and higher retention

We eliminated all redundancies and created a clear booking process with safe online payment and free customer support in case of emergencies.

Warehouse CRM system to manage capacity and optimize revenue

The Olimp CRM system helps warehouse managers track their capacity, book orders, and contact carriers. The system can be used to process Olimp-only orders, and as a main customer relationship management platform to control all the bookings in the warehouse.
Order lists to keep track of incoming requests

All incoming orders go to the Order list, where managers can sort, view, and confirm them. The system sends a notification once it gets a new request.

Order card to view details and communicate with drivers  

To view more information about the order, managers access the Order details section. It contains contact information of the carrier, required services, and the total price of the order.

Calendar to plan warehouse operation

Once the order is confirmed, it goes straight to the calendar so that warehouses can track and manage their workload.

Results

We created an adaptive website for a unique digital service in less than a year. After release, we handed the project over to our client for further development and support.
Together with Olimp, we brought a brand-new solution for the logistics industry. We kept the usual functionalities of an online booking platform and added industry-specific features to deliver a clear and efficient user experience.
9 months
To launch the website from scratch
30%
Carbon emission decrease thanks to the service
2,000
Registered warehouses

Let’s develop solutions to skyrocket your logistics business together!

George Petersen
Head of Business Development

Let's talk

Do you have a project in mind or want to learn more about solutions for logistics? Reach out, we’ll be glad to talk.

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