Global company's goal is to scale via franchising. To reach that, the company needed to gain advantage from their competitors.
A unified system for food production management has been recognized as an advantageous solution. It reduces time from order placement to its delivery and facilitates the employees efforts, which allows the franchisees to improve their hiring policies.
Production administrators worked in several systems: new orders were appearing in the ‘Logist’ software, where their readiness was demonstrated after they had been prepared; they built delivery routes in a mapping software and tracked the couriers through messengers.
Now administrators are using a web panel only, which predicts the orders readiness, helps in building delivery routes and shows the couriers’ status.
The cooks received the orders as printed checks. They had to decide which dish would be prepared first and which should be postponed.
FoodVizor displays the dishes in preparation order. Cooks save time and serve orders faster.
Kitchen Display System
for quick and precise cooking
Helps to control:
Cooks mark the dishes readiness at each stage which allows the system to calculate the time of the whole order preparation:
The cooks hands the check to order packing. With numerous orders the packing could get confused and forget to put cutlery or sauces into the order.
The tablet shows the checklist for dishes in order. Cook may mark the packed dishes at his discretion.
Courier received a printed itinerary from the administrator and checked the order contents with it, as well as the delivery address which then he typed into a navigator app.He handed the itinerary to the customer, and left the orders count and salary calculation to the administrator.
Courier accepts orders in the app: sees the queue, checks the contents, builds routes and calculates salary.
Previously the couriers had to sign for delivery at the administrator. Now they accept deliveries through the app.
After the administrator completes the order route for one or several orders, the courier receives a push notification and can accept the itinerary.
Checklist for orders content
Couriers get the drinks and sauces at the administrator’s and put them into the orders packages. They also check if the cooks had put all the dishes correctly.
Previously, the couriers had to check the orders with paper itineraries. Now it can be done via a checklist in the app.
Clear orders line
Courier accepts the itinerary route and sees the orders lined up.
The app shows the delivery details, allows the courier to reach out to customers and report issues.
Transparent salary assignment
Couriers handed the itineraries over to customers. The orders amount in a shift had to be counted by the couriers or delegate it to the administrators.
Now the order and salary information is displayed in the app.
At first, we tested FoodVizor on more idle production facilities. We didn't run the system all day, but during the hours with the least orders. If there were more orders, we switched to the old system with checks.
When the employees got used to the new processes and we adapted to production features, we turned on FoodVizor for the whole day, but turned it off on Fridays and weekends.
At present, all the Foodeliny 36 production facilities are connected to FoodVizor, which has been used daily.
02/05/2020
Started working on FoodVizor
07/10/2020
Launched at the first facility
09/01/2020
Launched at four facilities
12/09/2020
Launched at fifteen facilities
01/31/2021
Launched Kitchen Display System at all facilities
02/14/2021
Launched courier apps at all facilities
Product manager and back end developers are busy with Foodeliny
for the whole business days, and designers and other developers are involved when they’re needed. That way Foodeliny saves costs on the product delivery
without affecting its quality.
| Inhouse | Outsource | Dedicated team | |
| Constant team | Management Back-end development Design Front-end development Testing | Management Back-end development | |
| Connects to a project | Management Back-end development Design Front-end development Testing | Design Front-end development Testing |
01 Inhouse
Management
Back-end development
Design
Front-end development
Testing
02 Outsource
Management
Back-end development
Design
Front-end development
Testing
03 Dedicated team
Dedicated team:
Management
Back-end development
Connects to a project:
Design
Front-end development
Testing
