NDA

2020 — 2021

Kitchen & delivery management platform for a restaurant chain

A restaurant chain with 6,000 locations nationwide needed to expand but struggled with an outdated kitchen and delivery system.

They turned to our team to modernize their operations and support their growth plans.

food delivery

Business challenge

Optimize kitchen operations and get ready for food delivery boom

In late 2019, our client started an ambitious expansion, opening new restaurants in different cities. Just as the company was gaining momentum, the COVID-19 pandemic struck, and home delivery put a strain on the client’s kitchen operations.

The company turned to our team for help. Together, we’ve built a comprehensive BPM platform instead of the legacy system that was too slow and relied on old-fashioned methods.

10%

Faster order processing

1.5x

Lower development cost

45%

Yearly growth in revenue

“Our platform does more than kitchen management — it provides analytics on each site, station, and dish. This way, the company’s management identifies bottlenecks and makes data-driven decisions.”

Gretta

Product launch team lead at HeyInnovations

Our solution

Custom all-in-one kitchen management platform

The BPM platform that we built is a kitchen display system and a delivery management system at the same time.

The key difference between the new and the legacy system is automation, advanced analytics, and the use of tablets at each stage of meal preparation. Our task was not just to digitize paper checks but to transform the client’s cooking process.

Kitchen display system for cooks to speed up order processing

With the old system, cooks relied on printed order checks, which caused delays, lost orders, and missed utensils.

The new platform organizes dishes by prep order, showing cooks what to do and how long it takes. Packing is streamlined with a checklist to ensure nothing is missed.

Okay...where do we start?

Aha, Margherita! Let’s get to it

Mark, have you seen the one with Margherita? I think I’ve lost it...

Coming with Margherita in 9 minutes

Did I put the straws in that bag? I need to double-check...

Okay, waiting for a burrito now!

Cook’s tablet increases efficiency

The system calculates preparation time, which helps track staff efficiency.

Besides, the tablet for cooks:

Shows customers’ comments and selected toppings.
Shows the dishes to be cooked.
Launches the timer to control cooking time.

Chef’s tablet helps control workload

The chef’s version of the interface helps control:

Workloads at preparation and packing stages.
Workloads at different kitchen stations.
Time when a dish is taken to delivery.

Tablet for packing speeds up fulfillment

The cooks packed orders themselves, so we wanted to make their job easier.

The packer’s tablet:

Shows the number of cold and hot dishes for proper bagging.
Assigns a hub spot number for the delivery pickup.
Displays a checklist for order fulfillment.

“Off-the-shelf kitchen management platforms worked for only one type of cuisine. Our client operated multiple kitchens with different cuisines. That’s why we designed the platform from scratch.”

Gretta

Product launch team lead at HeyInnovations

Delivery management panel to assign orders efficiently

Before the new platform, production admins used three different tools: order management system, mapping service, and a messenger. Switching from one interface to another was inconvenient.

We united all three tools. Now, a single platform predicts order readiness, creates delivery routes, and monitors drivers’ workload.

The new system brought another benefit. In the past, the administrator could only create itineraries once orders were completed — they couldn't track the statuses of the dishes.

The new admin panel plans routes in advance, so drivers get their delivery assignments and deliver orders faster.

A mobile app for delivery drivers to simplify their work

Previously, the delivery drivers had to receive a printed invoice from the administrator, check order details, and manually enter the delivery address into a navigator app. It was time-consuming and prone to errors.

To tackle this, we developed a mobile app for delivery drivers. It automates the process, sending notifications with order details and directions.

Order fulfillment checklist

In the past, delivery drivers relied on paper invoices to check orders. Now, they can use a checklist in the app instead.

List of active orders

Once the driver has the itinerary, they can see the orders lined up in the app, check delivery details, contact customers, and report issues.

Earnings tracker

Without the app, drivers and admins manually counted the number of orders in a shift. Now, the app shows all the delivered orders and earnings.

We launched the platform gradually so that the staff could adapt to it

We gradually introduced the new platform at 4 sites, initially running it for a few hours during quiet times. As staff adjusted, it expanded to full-day use, except on weekends. After six months of testing and refining, it was implemented across all locations.

Outcomes

We developed a kitchen management system tailored to the client's needs, simplifying business expansion and franchise onboarding. After launch, order processing sped up by 10%, revenue grew by 45%, and IT costs were reduced by 1.5 times.

10%

Faster order processing

1.5x

Lower development cost

45%

Yearly growth in revenue

Let’s find a solution to skyrocket your food delivery business together!

George Petersen

Head of Business Development

Let's talk

Do you have a project in mind or want to learn more about BPM platforms? Reach out, we’ll be glad to talk.

Thank you for your request! We’ll be in touch soon.

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Kitchen & delivery management platform for a restaurant chain

Optimize kitchen operations and get ready for food delivery boom

Custom all-in-one kitchen management platform